Managing an enterprise is a very difficult task. It includes many challenges like structural management, employee management, and customer care services. All these things are very important to managing an enterprise. Like challenges in enterprise management, there are also many solutions for these problems. For example, Choosing the best company helpdesk software is important to manage employee management and customer care service. To make your choice better, we have given a list of 60 best help desk software for companies.
In this article, we have focused on the 60 best helpdesk service providers in the sense of performance, features, and pricing of their software. This list will be helpful for you in choosing a helpdesk system to improve your employee management and customer care services.
60 Best Company Helpdesk Software In 2022
Despite its importance, Choosing the best helpdesk software always remains a headache for enterprises. It is because of intense competition and similar features. That’s why it becomes difficult to determine which one is the best. As a solution to this problem, we have made up a list of 60 best help desk software for companies. This list has been given the following.
- Intercom:
- Organizes tickets according to their importance
- Good for both small and large businesses
- More reliable due to its advanced database system
- Offers a brilliant and advanced support system
- More expensive than its alternatives
- A confusing price structure
- TIKTING Business Helpdesk Software:
- Supports multi-channel communication
- Good for all-sized businesses, especially for large enterprises
- Automatic system of ticket assignment
- Suitable for both Customer support and employee management
- Could deal with thousands of requests at a time due to its database architecture
- One of the cheapest help desk software for companies with advanced features
- Provides self-service tools
- Mojo IT Helpdesk:
- Automatic advanced system of ticket assigning
- Ticket management
- Provides self-service tools
- Best for small businesses
- Multi-channel communication
- Live Agent:
- Uses live chat as its customer care tool
- Good for small businesses
- Could also use some social media platforms as a communication channel
- KB Support:
- Manages customer care through submission forms
- Automatic ticket assignment
- Suitable for small businesses
- Hiver:
- Auto-assignment of tickets
- Absence of multi-channel communication
- Generally uses Gmail as its communication channel
- Provides ticket history
- SysAid:
- Generally used as an internal helpdesk system
- Asset management
- Self-service tools
- SLA management
- Gorgias:
- Multi-channel communication
- Self-service tools
- Good for small businesses
- Mainly focuses on e-commerce
- Shared inboxes
- osTicket:
- Open-source helpdesk system
- Offers customization
- Multi-channel communication
- LiveChat:
- Lets its users get support from both sales and customer care service
- Provides a live chat facility
- Could communicate in various ways
- Wix Answers:
- A flexible system
- Multi-channel ticketing system
- Self-service tools
- Built-in call centre facility
- Tidio:
- Uses a simple dashboard to run customer care service
- Good for small businesses
- Offers multi-channel communication
- Jira Service Management:
- Includes IT ticketing
- Reporting features
- Ticket management
- SLA tracking
- HappyFox Ticketing System:
- Flexible helpdesk system
- Offers shared inboxes
- Communicate through various ways
- Velaro:
- Uses live chat as its communication channel
- Supports auto-assignment of tickets
- Provides performance reports
- Salesforce Service Cloud:
- Supports multi-channel communication
- Automatic ticket assigning
- Chatbots
- Specifically aims at small businesses
- Spiceworks:
- Ability to deal with multiple clients at a time
- Offers self-service tools
- Suitable for small and mid-sized businesses
- Zoho Desk:
- Suitable for both small and large size businesses
- Reporting features
- Ticket management
- Kustomer:
- Could be used for customer support and project management
- Provides multiple ways to communicate
- Good choice for small businesses
- Giva:
- Supports customization
- Performance monitoring
- Asset management
- Document storage
- Ticket prioritization
- Servicedesk plus:
- Customization
- Ticket management
- Reporting features
- Freshservice:
- Supports customization
- Multiple channel communication
- Automatic assignment of tickets
- Re;amaze:
- Provides Customer history
- Suitable help desk software for companies of all sizes
- Reporting features
- Autoresponders
- Messagely:
- Could integrate with other apps and software
- The facility of live chat
- Absence of multi-channel communication
- AzureDesk:
- Ticket management
- Reporting features
- Third-party Apps and software
- SherpaDesk:
- Self-service tools
- Performance monitoring
- Project management
- Automatic routing
- Atera:
- Self-service tools
- Performance monitoring
- Automatic ticket assignment
- Flexible and simple to use
- Zingtree:
- IT asset management
- Supports customization
- Self-service portal
- Support multiple channel communication
- LiveHelpNow:
- Customization
- Employee management
- Automatic routing of tickets
- Auto-responders
- TeamDynamix:
- Customizable fields
- Performance monitoring
- Asset management
- Zendesk:
- Too expensive despite its advanced features
- Multiple channel communication
- Ticket management
- Automatic ticket assignment
- Awesome Support:
- Ticket History
- Automatic ticket assignment
- Supports customization
- The facility of time tracking
- SupportBee:
- Multi-channel communication
- Best choice of ticketing software for small businesses
- Ticket management
- Gladly:
- Autoresponders
- Personalization
- Multi-channel communication
- Asset management
- GenesysCloud CX:
- Call centre management
- Provides a customized view
- Multiple channel communication
- Auto responses
- ConnectWise Manage:
- Performance monitoring
- Automatic routing of tickets
- Supported for customization
- Document storage
- ProProfs:
- Performance monitoring
- Automatic ticket assignment
- SLA tracking
- Shared inbox
- Help Scout:
- Shared inboxes
- Live chat
- Ticket management
- Vtenext: service desk tool:
- Multiple channel communication
- Could be used for sales and marketing besides customer support
- Best choice for marketing companies
- UJET:
- Multiple channel communication
- More suitable for call centre management
- Automatic distribution of requests
- BOSSDesk:
- Project management
- Supports customization
- Automatic ticket assignment
- Uses various ways of communication
- Vivantio:
- Multiple channel communication
- Asset management
- Provides a self-service portal
- Automation
- HubSpot:
- Ticket prioritization
- Ticket management
- Multiple channel communication
- Good for all businesses
- Solarwinds:
- Manages customer care through online forms
- Good for small businesses
- Provides self-service tools
- ServiceNow:
- Self-service portal
- SLA tracking
- Asset management
- Ticket management
- GoTo Resolve:
- Ticket History
- Reporting features
- Deals with ticket management
- Provides a customized view
- Vision Help Desk:
- Auto ticket assigning
- Use various ways to communicate
- Customer history
- Deskero:
- Customization
- Multi-channel communication
- Performance monitoring
- Manages ticket prioritization
- Front:
- Supports customization
- Automatic assignment of tickets
- Shared inboxes
- Avochato:
- Chat history
- Automatic ticket assignment
- Provides shared inbox
- Chatbots
- Drag app:
- Good for small businesses
- Absence of multiple channel communication
- Integrates through Gmail
- Includes reporting features
- Remote Support:
- A flexible helpdesk system
- Use multiple ways to communicate
- Offers an FAQs forum
- HelpDesk:
- Provides self-service portal
- Support various ways of communication
- Web-based platform
- Suitable help desk software for companies of all sizes
- Bitrix24:
- Self-service portal
- Ticket History
- Multiple channels to communicate
- HelpCrunch:
- Customization
- SLA tracking
- Automatic communication tool
- Multiple channel communication
- NICE inContact CXone:
- Chatbots
- Ticket History
- Self-service tools
- Kayako:
- Provides self-service tools
- Multi-channel communication
- Shared inboxes
- Good for small businesses
- Team Support:
- Reporting features
- Shared inbox
- Automatic ticket generation
- Multiple channels of communication
- Jitbit:
- Customization
- Multiple requests could be dealt at a time
- Simple UI
- Could integrate with existing software of the company
- WordPress Ticket System:
- A good option for small businesses
- Easy to use
- Automatic ticket forwarding
- Does not support multi-channel communication
Conclusion:
In this article, we provide you with a list of the 60 best help desk software for companies. The purpose of providing this list is to make your choice better. It will be helpful for you when choosing your company helpdesk software. This list contains the 60 best options in the helpdesk market. If you are still unable to find your ideal helpdesk system, we recommend TIKTING as your company’s helpdesk software. In our view, it is impossible to find a helpdesk system at such a low price and with advanced features like TIKTING. That’s why we recommend it as a help desk software for companies.
